1
Data We Collect
lodivip4 collects personal information in three primary ways: directly from you during registration and account use, automatically through platform interaction, and from third-party verification and payment partners.
Information you provide directly
- Full legal name as it appears on a government-issued Philippine ID
- Date of birth (used to verify you meet the 18-year minimum age requirement)
- Residential address in the Philippines
- Mobile number and email address used for account communication
- Identity verification documents such as SSS, UMID, passport, driver's licence, or voter's ID
- Proof of address documents issued within the last three months
- Payment method details linked to your lodivip4 account for deposit and withdrawal purposes
- Communications submitted through the support channel, including chat logs and email correspondence
Information collected automatically
- IP address and approximate geographic location at the time of login
- Device type, operating system, and browser information
- Session activity including pages visited, time on platform, and navigation paths
- Game session data including wagers placed, game types accessed, and session duration
- Cookie and tracking data as described in Section 6
Information received from third parties
- Identity verification results from KYC processing partners
- Transaction confirmation data from payment providers including GCash, Maya, GrabPay, Coins.ph, banks, and card networks
- Fraud screening signals from anti-fraud service providers
2
How We Use Your Data
lodivip4 processes your personal information only for specific, clearly defined purposes. We do not use data for purposes that are incompatible with what is described here without first obtaining your explicit consent or as required by law.
| Purpose | Data Used |
|---|
| Account registration and identity verification | Name, DOB, address, ID documents, email, phone |
| Processing deposits and withdrawals in Philippine Peso | Payment method details, verified identity |
| Providing customer support | Account history, contact details, communication logs |
| Responsible gaming tools and self-exclusion | Account activity, session data, member-set limits |
| Fraud prevention and security monitoring | IP address, device data, session patterns, transaction history |
| Legal and regulatory compliance | Verified identity, transaction records, communication logs |
| Platform improvement and analytics | Aggregated, anonymised usage data |
| Sending service communications | Email address, mobile number |
lodivip4 may also send you information about promotions, new features, or game updates if you have opted in to receiving such communications. You can withdraw this consent at any time through your account settings or by contacting support.
3
Legal Basis for Processing
lodivip4 processes your personal data on one of the following lawful bases depending on the specific activity:
- Contractual necessity: Processing required to fulfil the terms of your lodivip4 account agreement, including account creation, payments, and support.
- Legal obligation: Processing required to comply with applicable laws including anti-money laundering, data privacy, and regulatory reporting requirements.
- Legitimate interest: Processing for fraud prevention, platform security, and aggregated analytics, provided these interests are not overridden by your rights.
- Consent: Processing for optional activities such as promotional communications, where you have explicitly agreed and retain the right to withdraw consent.
4
Data Sharing
lodivip4 does not sell your personal information. We share data only with parties who have a legitimate and necessary role in delivering our service to you, subject to appropriate data protection agreements. Categories of recipients include:
- KYC and identity verification providers: To confirm your identity and age before processing withdrawals or other sensitive account functions.
- Payment processors and e-wallet networks: Including GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks — for processing PHP transactions.
- Fraud detection and security partners: To monitor and prevent fraudulent account activity that could harm you or other lodivip4 members.
- Game content providers: Who may receive anonymised session identifiers necessary for game functionality and dispute resolution.
- Regulators and law enforcement: Where lodivip4 is legally required or permitted to disclose data in response to a valid request.
All service providers who access your data on behalf of lodivip4 are required to process that data solely for the described purpose and to maintain appropriate security measures. They are not permitted to use your data for their own commercial or marketing purposes.
5
Payment Data
All financial transactions at lodivip4 are processed in Philippine Peso (PHP). When you deposit or request a withdrawal using GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, or an eligible Visa or Mastercard, the transaction is handled by the relevant payment provider under their own security and privacy standards.
lodivip4 does not store full card numbers, e-wallet PINs, or banking credentials on our platform servers. We retain transaction references, amounts, timestamps, and confirmation status for compliance, dispute resolution, and support purposes. These records are retained for the period required under applicable regulations.
Security reminder: Never share your GCash or Maya PIN, one-time passwords, card CVV, or lodivip4 login password with anyone — including people claiming to be lodivip4 support agents. Legitimate support will never ask for these details.
6
Cookies and Tracking
lodivip4 uses cookies and similar tracking technologies to keep the platform running correctly, remember your session, and understand how members use the site so we can improve it over time. Here is a clear breakdown of the cookie types in use:
| Cookie Type | Purpose | Can be disabled? |
|---|
| Essential / Session | Keep you logged in, maintain your game session and cart | Required |
| Security | Detect and block suspicious login attempts and fraud signals | Required |
| Functional | Remember your language, display preferences, and last-used payment method | Optional |
| Analytics | Aggregate, anonymised data on page visits and feature use — no individual profiling | Optional |
Essential and security cookies cannot be disabled because they are required for the platform to function safely. Optional cookies can be managed through your browser settings. Note that disabling functional cookies may affect how the lodivip4 platform displays or behaves during your session.
7
Data Retention
lodivip4 retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. The following general retention guidelines apply:
- Active account data is retained for the lifetime of the account plus the minimum legally required period after closure.
- Transaction and financial records are retained for a minimum of five years from the date of the transaction, in line with standard anti-money laundering obligations.
- Identity verification documents are retained for the period required by KYC regulations applicable to lodivip4's licensing jurisdiction.
- Support communications are retained for a minimum of two years to assist with dispute resolution and account continuity.
- Anonymised analytics data has no fixed deletion schedule as it cannot be linked back to an individual.
When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with your identity.
8
Data Security
lodivip4 applies technical and organisational security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Measures include:
- SSL/TLS encryption on all pages and transaction flows
- Encrypted storage for sensitive fields including identity documents
- Access controls that limit staff access to personal data on a need-to-know basis
- Session timeout and inactivity lockout on member accounts
- Regular internal reviews of data handling processes
- Certified third-party payment processors who maintain their own security certifications
No platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights, lodivip4 will notify affected members and take remediation steps in line with applicable obligations. You can help protect your account by using a strong, unique password and not sharing your credentials.
9
Your Rights
As a lodivip4 member, you have meaningful rights over your personal data. These rights may be subject to legal limitations — for example, we cannot delete transaction records that are required for regulatory compliance — but we will always explain the reason if a request cannot be fulfilled in full.
